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How to Use the Pause Button Feature

Busy restaurants rejoice: the Pause Button is here to give you a break! With Ordrslip’s new feature, you can slow down or stop orders at any time — so you can focus on orders already in the queue.

Once you’re ready for more customers, you can resume orders by simply hitting “unpause.” It’s that easy!

Here’s how to pause and unpause orders:

How It Works

Enable Pause Button in Admin Dashboard

To turn on this feature, go to your Admin Dashboard and enable “Pause Mobile/Online Ordering.” Once enabled, your staff can pause ordering at any time in the Order Fulfillment Kiosk (OFK).

Enabling Pause Button in Admin Dashboard
Pause New Orders screen in OFK

Choose Fulfillment Types to Pause

Our Pause Button allows your staff to choose what order types to pause, including pickup, delivery, or curbside.

Pausing by fulfillment type

Orders in Queue

Pausing orders won’t impact your orders in the queue, so your staff can catch up!

Confirmation of pausing orders

Customer Notification

Customers and guests who want to place an order during your pause time will see a prompt in the app that says “Currently Not Accepting Orders.” They won’t be able to place an order (including future orders) and are asked to check back later.

Customers will not be able to add items to their cart on a paused location

Unpause/Resume Orders

Restart orders at any time! Click “Resume Orders” to resume taking orders again.

Resuming orders in OFK

Best Practices for the Pause Button

Keeping the Pause Button feature enabled will allow staff members to catch up on orders without receiving more orders during the paused time. While this is a good feature to have, make sure you are checking your fulfillment statuses to ensure you are accepting orders when you want. Use your judgment on pausing orders often, since customers will see a notice that your location is not accepting orders at that time.

If you have any questions or would like to learn more about pausing orders, our team is here to help! Be sure to check out our other articles in our Knowledge Base.

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