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How to Use the High Volume Workflow

Our Order Fulfillment Kiosk has received a lot of new updates to help make fulfilling your orders easier than ever. Along with a new look, the Order Fulfillment Kiosk has a new workflow so you can now see your orders in every step of the process.

First Steps:

To start you will need to get an update from the App Store or Google Play in order for this new version to take effect. Once the Ordrslip Kiosk app is updated, open the Ordrslip Kiosk app on your chosen tablet. To load the new update, you may need to hard-close the app once or twice by completely closing it from the tablet’s screen (this is often known as “force stop” in the applications section of the settings menu. You may also be able to “swipe up” to close the app).

Choose location screen

Once you have done this, you can double check the version number from the bottom of the menu screen. Log in with the credentials that you received from your Onboarding Specialist. Then, enter the restaurant name if prompted. Select the location you want, and you’re all set!

High Volume Workflow:

With this new OFK setup, there are a few things you need to know. First, there are now multiple labels in “Today’s Orders”. These include:

  • Pending
  • In Progress
  • Ready
  • Completed
  • Canceled
View more options in side navigation

If you want to see Future Orders or all Completed Orders, tap the hamburger menu on the top right corner to access more options in the kiosk.

Today’s Orders: Pending

When your customers place an order in the mobile app or online ordering, they will automatically be sent to “Pending” in your kiosk. You now have the options to:

  • Accept the Order (or enable Auto-Accept)
  • Accept and Delay the Order
  • Cancel and Refund the Order
Today’s Orders: Pending

If your staff has an influx of orders all at the same time, you can now easily delay an order after you have looked at what type of order it is. Once you “Accept” an order or “Accept and Delay” an order, this order will transfer to “In Progress”, the next stage of the workflow.

*Note: If you do not want to convert to the High Volume Workflow, you can enable “Auto-Accept Orders” in the kiosk settings.

Kiosk Settings and Auto-Accept Orders

Today’s Orders: In Progress

Today’s Orders: In Progress

“In Progress” orders are ones that you have accepted and have started preparing. If you have chosen to enable auto-accept then any order a customer places in the mobile app or online ordering will appear here. This is the original workflow that you are used to seeing.

If you want to refund or reprint an order here, tap the 3 dots in the top right corner of the order, which will show a popup with the order’s details. Here, you can apply a refund or reprint this specific order.*

*A note that due to Clover’s limitations, users will still need to process refunds in Clover’s refund page.

Once your staff has finished preparing the order, they can tap “Mark as Ready”. This will prompt a text message to go out to the customer that their order is ready for pickup. When the order is marked as ready, the order transfers over to “Ready”, or the in-between stage of the workflow.

Today’s Orders: Ready

Today’s Orders: Ready

The “Ready” section is where you will find orders that have been made but not yet picked up or delivered. With “Ready”, finished orders are all in one spot and are easy to find when the order is ready to change hands. Whenever the order is picked up or delivered, tap the “Complete Order” button at the top of the order card. Once you complete the order, the order moves to the final stage of the workflow: “Completed”.

Today’s Orders: Completed

Today’s Orders: Completed

The “Completed” section is the last part of the new workflow, and this is where you will see all of the completed orders that were finished in the current day. Here, you have the options to “Apply a Refund” or “Reprint”. If you decide you need to reprint an order, tapping “Reprint” will print out another ticket from your printer.

Today’s Orders: Canceled

Today’s Orders: Canceled

The “Canceled” section is just for orders that were canceled during the current day. By tapping “Canceled” on the left, you will see all the orders that were canceled.

Completed Orders

The “Completed Orders” tab has a whole new look. To get to this section, tap the hamburger button in the top right corner, then tap “Completed Orders”.

Completed Orders

On the left-hand side you will see that you are on the “Completed Orders” tab. Here you will see a list of all completed orders as well as the date and time. To view completed orders from a different date, you can use the calendar menu above the orders’ list. Tapping on an order on the left side will expand the completed order card on the right side. From here, you will also have the option to “Apply a Refund” and “Reprint”.

Future Orders

Future Orders

The “Future Orders” screen also has a new look, but works the same way as “Completed Orders”. To get here, tap the hamburger button in the top right corner, then tap “Future Orders”. To see what orders are scheduled for a future date, tap the date in the upper left corner, and select a date. If you want to see what is in the scheduled order, select an order from the left side and the order details will expand on the right.

Kiosk Settings

Kiosk Settings

We’ve added some new settings for the kiosk. First, tap the hamburger button in the top right corner, then tap “Kiosk Settings”. Now, you will see a section for “Custom Settings”. This is where you will find the toggle to Enable/Disable Auto-Accept Orders and where you can choose a New Order Audio Notification sound.

Best Practices

Once you have decided whether or not you’d like orders to automatically be accepted and print, make sure these settings are reflected in the app. Set the notification sound that you are most sure to recognize if you do not have auto print and accept enabled to avoid missing any orders. Use your judgement for hitting “Ready for Pickup” to keep orders as fresh as possible for your customers. If an order is not marked “Complete” after 4 hours, a text message will not be sent out to the customer notifying them.

The Newest Workflow

These updates for the Ordrslip Kiosk will help you manage your orders with clarity and efficiency. Now that you have the High Volume workflow set up, you have the power to auto-accept, accept and delay, cancel, track and locate all your orders in a flash, powered by Ordrslip.

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