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Knowledge Base

Our resource for tech support and community based support from businesses currently using OrdrSlip. Learn about best practices to keep everything running smooth.

How to Resources

Want to know how to do something? We have you covered! We have created tons of articles for you to know everything about your Ordrslip app and kiosk.

Featured Articles

How to Use the Pause Button Feature

Busy restaurants rejoice: the Pause Button is here to give you a break! With Ordrslip’s new feature, you can slow down or stop orders at any time — so you can focus on orders already…

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Auto-Complete Your Orders

Ordrslip’s new Auto-Complete feature is a hassle-free way to mark takeout orders ascomplete. Your team now has the option to maximize efficiency in the Order Fulfillment Kiosk. With this new feature, your team can immediately mark…

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How To Use Curbside Pickup For Your Custom App

We’re excited to launch Ordrslip’s latest feature, Curbside Pickup! With this new option, your customers will enjoy the convenience of ordering their favorite items without having to leave their car. The best part? We’ve made…

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Coffee Convo: Innovating and Problem-Solving

About this event Join us as we sit down with coffee shop owners Bryan Feil (The Revue) and Nicholas Wilks (Erly Rush) to investigate how the coffee industry is changing and how to meet the…

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Frequently Asked Questions

 If you are experiencing issues outside of what is documented below, please reach out to support@, or call 877.353.8093 during normal business hours.

I forgot my 6-digit identification number?

Contact Customer Success (support@ and we'll get that to you ASAP.

I want to change the menu in the app, how do I add or change an item or category?

Easy-peasy. Use your Square/Clover/Aloha account to make menu changes. Your app will update automatically.

My "time-to-serve" metric shows a really long wait. Is that true?

Probably not. Make sure your staff remember to use the "Complete Order" button in the Admin Kiosk.

I've noticed something isn't working properly, who do I talk to?

Customer Success (support@ has your back. We'll document and track it to make sure it gets resolved.

My power went out, my printer's not printing receipts – what do I do?

Follow the Quickstart Guide to retrieve your printer's IP address and re-enter it into the Admin Kiosk settings.

My printer's not printing receipts after I configured it. What gives?

Your kiosk may be on a different network than your Powerline setup. Ensure that they're both connected to the same router.

Your tablet or PC may be asleep. Check your settings to ensure it's configured not to fall to sleep automatically.

My Admin Kiosk is behaving oddly on an older tablet or PC – any tips for getting it to run smoothly?

The technology we use is pretty advanced. Try running your Admin Kiosk on a newer generation tablet or PC and see if that resolves your issue.

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