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Knowledge Base

Our resource for tech support and community based support from businesses currently using OrdrSlip. Learn about best practices to keep everything running smooth.

How to Resources

Want to know how to do something? We have you covered! We have created tons of articles for you to know everything about your Ordrslip app and kiosk.

Featured Articles

Wait Times

The way we calculate your wait time formula is getting a refresh! Please reach out to our Customer Success team at support@ordrslip.com for more information setting up wait times for your location.  Let’s get into…

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Free Support Kits to Help Drive App Usage!

So many tools to help you tell the world about your app! To help your customers find out about your app, we have a free box of tools all designed to draw attention to your…

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Better Organization with Order Numbers

Efficiency and organization are two qualities we are always looking to improve on here at Ordrslip. Now with our newest update, Order Numbers, we are taking strides to be more efficient than ever. Order numbers…

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How to Use Square Inventory with Your Ordrslip App

We’re excited to announce that you can seamlessly track your inventory between your Square register and your Ordrslip Admin Dashboard. Here’s how you can get started: Enable Square Inventory In your Ordrslip Admin Dashboard, find…

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Still Need Help?

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Frequently Asked Questions

 If you are experiencing issues outside of what is documented below, please reach out to support@138.68.23.117, or call 877.353.8093 during normal business hours.

I forgot my 6-digit identification number?

Contact Customer Success (support@138.68.23.117) and we'll get that to you ASAP.

I want to change the menu in the app, how do I add or change an item or category?

Easy-peasy. Use your Square/Clover/Aloha account to make menu changes. Your app will update automatically.

My "time-to-serve" metric shows a really long wait. Is that true?

Probably not. Make sure your staff remember to use the "Complete Order" button in the Admin Kiosk.

I've noticed something isn't working properly, who do I talk to?

Customer Success (support@138.68.23.117) has your back. We'll document and track it to make sure it gets resolved.

My power went out, my printer's not printing receipts – what do I do?

Follow the Quickstart Guide to retrieve your printer's IP address and re-enter it into the Admin Kiosk settings.

My printer's not printing receipts after I configured it. What gives?

Your kiosk may be on a different network than your Powerline setup. Ensure that they're both connected to the same router.

Your tablet or PC may be asleep. Check your settings to ensure it's configured not to fall to sleep automatically.

My Admin Kiosk is behaving oddly on an older tablet or PC – any tips for getting it to run smoothly?

The technology we use is pretty advanced. Try running your Admin Kiosk on a newer generation tablet or PC and see if that resolves your issue.

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